My wife let me open a Christmas present early. I was excited to see she got a 3d printer; my first printer.
Step #1 Install X axis end stop…hmmmm…where’s the end stop??? Nope…not here.
So I moved forward…
Step #7 Install the two linear bearings on the build platform. Found the ziploc baggie with the parts…BUT…there were about 5 small ball bearings loose in the baggie along with the linear bearings. That had me concerned.
I opened a support ticket 12/24/17 regarding this issue of missing and damaged parts. The website said they would get back to me in 2-3 days. No response from tech support, so I emailed them again 12/29/17 and opened a second support ticket 12/31/17.
No response from tech support.
I have a 97% completed printer that’s been sitting on my desk for 11 days, and I haven’t been able to turn it on to use it.
Forum…what’s been your experience with tech support in relation to replacement parts and response to issues?
Mbot guys…I’m not saying bad things, but I’m very disappointed that I have an incomplete product and feel like there’s zero support with your product.