No response to emails


I’m a high school teacher (in Canada) with a machine down.

I have a broken filament feeder arm (Short) and online purchase pops up ‘server error’ message.
No response to emails to "[email protected]" or ‘[email protected]’.

Is there something I’m not doing correctly or missing?

Thanks for any guidance.


Unfortunately, I don’t think that you’re alone.

I originally got my kit from Amazon, and I did have an issue with it, my power supply was DOA. I did get a response from the support form then, (Which was, “Please resolve this through Amazon”.)

I have since been trying to update my firmware, since there is an annoying bug in there somewhere, and I wanted the Marlin configuration file so that I could try a newer version. I have asked a couple of times and received no response.

I believe that this feeder arm is the same or at least reasonably similar to other versions for other extruders, and as such, you could probably purchase other ones for Bowden extruders. I have an aluminum Bowden extruder set, also purchased from Amazon. I could check if it is compatable, and at least that would get you ready to print.


Fantastic! Thank you very much
Just ordered one on amazon - I’ll ‘macgiver’ if necessary


We are using the email to communicate to another and which is very important to the system. And I can also use Windows 10 and if I have any issue with Windows then go to the technical support to solve the problem. I used the best technic to solve the error code 0x80071a90 problem. And I can easily access the email and response very easily.


Traditionally, those using e-mail applications like Windows Live Mail should have configured their account as an IMAP or a POP account. To address this issue and fix server error 3219, we’re have to delete/remove the existing account, and re-add it as a POP or IMAP account. IMAP is a better option since it allows real-time sync and can work simultaneously on a number of devices.